If you're in the Sycamores, it's because some pillock up the street has crashed into the junction box outside my house and totalled it. Of course finding anyone in Virgin to inform has been impossible. Bangalore wouldn't listen and insisted on booking an engineer for Christmas Eve to check our set-top box. Does anyone know a number I can call to tell the local techies where the problem is and save them some time? Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.