Someone has just turned up to look at it. He said that several other boxes take power from this one, hence lots of affected customers: 160 I think he said. Naturally noone in India had passed on my info about what had happened. He took photos of the damage and of the culprit's tyre tracks in the snow. He thought a jury rig fix might be possible, although with the equipment now wet and parts of it still live, he was understandably in two minds about whether to attempt a fix. He's now gone, so either he's gone to get some parts or he's decided to play it safe and return in the morning. VM situation normal then. Good and responsive local engineers hampered by clueless halfwits in Indian call centres. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.