I have always been impressed with VM engineers on the ground. I remember some years ago now when there was a power cut which affected the Coles Road/Old School Lane area. We were in a parish council meeting in the community centre so we decamped to the pavilion on The Sycamores. Coming back Coles Road was still in darkness but outside the VM boxes at the entrance to Coles Road was a VM van with a petrol generator running. It was clearly powering their boxes because although Coles Road had no power they did have phones back (and broadband I seem to remember as we were affected too, although we did have power but discovered our broadband came via Coles Road). So rather than blaming EDF they'd come out and got phones back up, which from a safety standpoint has to be a Good Plan. -- Paul