Tim Although I agree that the call centres, whether VM or any other company, are manned by people who can only provide limited help (call centres are not the greatest and most motivating or well paid places to work in), I find calling people robots or droids, who are only doing their jobs according to the limited (and FAQs) scripts provided to them by their incompetent managers based in the UK, unfair. They are encouraged not to take the initiative by these inept bosses. Jody [quoted text snipped - see the-hug.org/quoting.html]