On 19 Feb 2010, at 7:40 am, Elizabeth Cook wrote: >> I asked for the case to be escalated and they obliged. > > And that is why I have filed a complaint about the call centre. I > specifically asked that, loudly and clearly for the recording and > also asked > if he was denying me that and he said yes. Do you want multiple signatures on your letter? It might have more weight if all the affected customers signed it. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.