On 22 Feb 2010, at 4:07 pm, Paul Oldham wrote: > On 17/02/10 23:30, I wrote: > >> We don't either but in the past I've found the engineers who post >> to the >> virginmedia.* news groups on their news server to be helpful, in >> particular virginmedia.support.broadband.cable > > A sad postscript to this thread given the success you all had using > virginmedia.support.broadband.cable: VM have just announced they're > withdrawing support for that group in favour of their "Help & Support > Forum" (a web based bulletin board system). This posting on the > cam.announce news group tr.im/PkFg has the gory details. It still has to be better than dealing with their call centre. I don't even bother calling that any more, it's a complete waste of time and blood pressure. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.