I would guess that they put an attenuator in, that's what happened to me. The engineer can't investigate or fix the noise issue but he takes the attenuator out again. This has happened twice to me so far. Tim On 3 August 2010 20:18, Rob Hague <rob at rho.org.uk> wrote: > On 3 Aug 2010, at 10:49, Lynda Molloy wrote: >> Were having problems too & have reported it > > Ours had been off since Wednesday last week. After several phone calls, they arranged an engineer visit for yesterday, which did the trick - he fixed something in the cabinet at the end of Wilson Way. > -- > Rob Hague | www.rho.org.uk > > > -- > > > >