On 3 Apr 2009, at 3:07 pm, John Taylor wrote: > Paul Oldham wrote: >> We weren't due to get an engineer here until Monday but I've noticed >> several VirginMedia vans driving around the village this morning >> which >> rather confirms something I got by private mail yesterday about them >> having disconnected other people too. >> > I've notice a VM van at the top of Coles Road a number of times > recently. > > Maybe they are just upgrading things, and causing a bit of > disruption ? > > I was disconnected for 10 minutes or so again this morning. > Seems to be a daily occurrence now, getting to be as bad as BT when I > bailed out from them :-( I don't think I can remember the last time our Virgin Media "service" actually worked in its entirety. Certainly not since at least November. I've complained, shouted at the Indian subcontinent (which is a bit unfair, because I don't actually think it's their fault, directly). They eventually replaced our cable modem after more than 2 hours on the phone trying to convince them that I know what I'm talking about, and that really it was their crappy little box that was broken. They did at least reduce our tariff in compensation. No sooner had they done that, than the TV went as well. After more shouting, and long phone calls where they tried to convince me I didn't have a problem, they eventually replaced my set top box with a new one. Within a week, that started playing up as well, and still hasn't been fixed. If I forcibly reset the box it will work for a bit, but I have to do that at least once every day. It's only lethargy and inertia, and a vague suspicion that the alternatives will be no better, that's stopping me from switching to Sky and ADSL. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.