Tim I've had a loss of service on the phone a couple of times and also the cable TV. I've dumped the cable TV because of unreliability and other reasons. Am I the only person who has a lot of problems wit the 177 voice-mail facility? Half of the time I enter my 6-digit PIN and then it says "do not understand". It will not let me correct it. I put the phone down and it immediately phones me back. Very annoying. I've sometimes had to use my mobile phone to listen to my voice mail! I can't be bothered to spend time talking to ntl about it. Would probably take an hour. Jerry [quoted text snipped - see the-hug.org/quoting.html] :.