Despite many threads on Milton Chat about Virgin Media I've only seen problems with our connection once or twice in two years. I suspect part of the reason for the threads is probably that I think the majority of those online in the village use VM, and asking around means we find out if the problems are widespread or likely to require an engineer. Believe me that you won't find that out from VM customer support. The reason why I think you should reconsider shunning VM is that we are a long way from the BT exchange in Waterbeach, so speeds with ADSL are poor (think I was quoted around 2mb/s), whereas we can reliably get 30mb/s on Virgin. VM customer support though really is poor. Very poor. Matt [Email was filtered. Original at <http://the-hug.net/m/4f0cbaea6cf94>.]